Customer Consultation: Provide expert advice and personalized recommendations based on customer preferences, travel budget, and destinations. Understand client needs, such as preferred destinations, types of accommodation, and travel dates.
Travel Planning: Design custom itineraries for clients, including transportation, accommodation, and sightseeing activities. Advise on the best travel options and ensure that plans align with the customer’s budget and preferences.
Booking and Reservations: Book flights, hotels, tours, car rentals, and other travel-related services. Handle the booking process and confirm reservations with vendors, ensuring all details are correct.
Providing Information: Offer information about travel destinations, including weather, culture, visa requirements, vaccinations, currency, and local customs. Stay updated on current travel trends, restrictions, and global events.
Ticketing and Documentation: Handle the issuance of travel tickets, visas, insurance, and other necessary travel documents. Ensure clients have the required paperwork for their travels.
Problem Resolution: Address any issues that may arise before, during, or after travel, including cancellations, delays, or modifications to bookings. Provide solutions quickly to ensure customer satisfaction.
Sales and Upselling: Promote additional travel products such as travel insurance, excursions, and upgrades to enhance the travel experience and increase sales. Achieve sales targets and contribute to the growth of the agency.
Customer Support: Follow up with customers after their trip to gather feedback, ensure satisfaction, and encourage repeat business or referrals.
Maintain Records: Keep detailed records of customer interactions, bookings, and preferences in the agency’s CRM system for future reference.
Collaboration with Vendors: Build and maintain strong relationships with airlines, hotels, tour operators, and other service providers to ensure competitive pricing and the best deals for clients.
Education: Bachelor’s (Preferred)
Experience: 2 years (Required)
To apply, please send your resume to a1kanjoor@gmail.com
